IT Support: Troubleshooting Windows

بواسطة: edX

Overview

This course is designed to teach basic troubleshooting skills for Windows 10. In this course we discuss common issues that arise and tools to help you resolve them.  Some of the skills covered in this course include:

  • Troubleshooting Windows installation problems.
  • Troubleshooting Windows web browser problems.
  • Troubleshooting application installation issues.
  • Troubleshooting Windows Authentication problems.
  • Use of Windows reliability tools.

Taught by

Brandon Neeb

IT Support: Troubleshooting Windows
الذهاب الي الدورة

IT Support: Troubleshooting Windows

بواسطة: edX

  • edX
  • مجانية
  • الإنجليزية
  • متاح شهادة
  • أيام محددة
  • الجميع
  • N/A
8.1.2PHP Version214msRequest Duration2MBMemory UsageGET ar/الدورات/{slug}Route
    • Booting (133ms)
    • Application (80.3ms)
    • 1 x Booting (62.24%)
      133.14ms
      1 x Application (37.53%)
      80.30ms
      14 templates were rendered
      • public.courses.show (resources/views/public/courses/show.blade.php)3bladefile
        Params
        0
        course
        1
        links
        2
        config
      • public.courses.partials.breadcrumbs (resources/views/public/courses/partials/breadcrumbs.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.courses.partials.heading (resources/views/public/courses/partials/heading.blade.php)7bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
        6
        classes
      • public.courses.partials.details (resources/views/public/courses/partials/details.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.courses.partials.breadcrumbs (resources/views/public/courses/partials/breadcrumbs.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.courses.partials.heading (resources/views/public/courses/partials/heading.blade.php)7bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
        6
        classes
      • public.layouts.main (resources/views/public/layouts/main.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.layouts.partials.meta (resources/views/public/layouts/partials/meta.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.layouts.partials.navbar (resources/views/public/layouts/partials/navbar.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.auth.profile.partials.links (resources/views/public/auth/profile/partials/links.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      • public.auth.profile.partials.link (resources/views/public/auth/profile/partials/link.blade.php)8bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
        6
        route
        7
        title
      • public.auth.profile.partials.link (resources/views/public/auth/profile/partials/link.blade.php)8bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
        6
        route
        7
        title
      • public.auth.profile.partials.link (resources/views/public/auth/profile/partials/link.blade.php)8bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
        6
        route
        7
        title
      • public.layouts.partials.flash-session (resources/views/public/layouts/partials/flash-session.blade.php)6bladefile
        Params
        0
        __env
        1
        app
        2
        errors
        3
        course
        4
        links
        5
        config
      uri
      GET ar/الدورات/{slug}
      middleware
      web, localize:ar
      controller
      App\Http\Controllers\CourseController@show
      as
      ar.courses.show
      namespace
      prefix
      /ar
      where
      file
      app/Http/Controllers/CourseController.php:17-35
      7 statements were executed6.65ms
      • select * from `courses` where `slug_ar` = 'it-support:-troubleshooting-windows' limit 1
        5.12ms/app/Http/Controllers/CourseController.php:20corspedia
        Metadata
        Bindings
        • 0. it-support:-troubleshooting-windows
        Backtrace
        • 17. /app/Http/Controllers/CourseController.php:20
        • 18. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 19. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • 20. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
        • 21. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:205
      • update `courses` set `visitors` = `visitors` + 1, `courses`.`updated_at` = '2025-05-14 16:54:37' where `id` = 2501
        620μs/app/Http/Controllers/CourseController.php:21corspedia
        Metadata
        Bindings
        • 0. 2025-05-14 16:54:37
        • 1. 2501
        Backtrace
        • 17. /app/Http/Controllers/CourseController.php:21
        • 18. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 19. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • 20. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
        • 21. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:205
      • select `id`, `name_en`, `name_ar`, `topic_id`, `slug_en`, `slug_ar` from `subjects` where `subjects`.`id` in (2)
        250μs/app/Http/Controllers/CourseController.php:23corspedia
        Metadata
        Backtrace
        • 20. /app/Http/Controllers/CourseController.php:23
        • 21. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 22. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • 23. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
        • 24. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:205
      • select `id`, `name_en`, `name_ar`, `slug_en`, `slug_ar` from `topics` where `topics`.`id` in (1)
        160μs/app/Http/Controllers/CourseController.php:23corspedia
        Metadata
        Backtrace
        • 25. /app/Http/Controllers/CourseController.php:23
        • 26. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 27. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • 28. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
        • 29. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:205
      • select * from `institutions` where `institutions`.`id` in (62) and `institutions`.`deleted_at` is null
        180μs/app/Http/Controllers/CourseController.php:23corspedia
        Metadata
        Backtrace
        • 20. /app/Http/Controllers/CourseController.php:23
        • 21. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 22. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • 23. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
        • 24. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:205
      • select * from `providers` where `providers`.`id` in (1) and `providers`.`deleted_at` is null
        150μs/app/Http/Controllers/CourseController.php:23corspedia
        Metadata
        Backtrace
        • 20. /app/Http/Controllers/CourseController.php:23
        • 21. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 22. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • 23. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
        • 24. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:205
      • select * from `html_files` where `html_files`.`id` = 2492 limit 1
        170μs/app/Models/Course.php:84corspedia
        Metadata
        Bindings
        • 0. 2492
        Backtrace
        • 21. /app/Models/Course.php:84
        • 28. view::public.courses.show:29
        • 30. /vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:125
        • 31. /vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
        • 32. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:72
      App\Models\HtmlFile
      1
      App\Models\Provider
      1
      App\Models\Institution
      1
      App\Models\Topic
      1
      App\Models\Subject
      1
      App\Models\Course
      1
        _token
        Ac2SlTsMX8yvjLTRQtjEcgb12g3G8TYuqhHKcwYX
        locale
        ar
        _previous
        array:1 [ "url" => "https://www.corspedia.com/ar/%D8%A7%D9%84%D8%AF%D9%88%D8%B1%D8%A7%D8%AA/it-sup...
        _flash
        array:2 [ "old" => [] "new" => [] ]
        PHPDEBUGBAR_STACK_DATA
        []
        path_info
        /ar/%D8%A7%D9%84%D8%AF%D9%88%D8%B1%D8%A7%D8%AA/it-support:-troubleshooting-windows
        status_code
        200
        
        status_text
        OK
        format
        html
        content_type
        text/html; charset=UTF-8
        request_query
        []
        
        request_request
        []
        
        request_headers
        0 of 0
        array:24 [ "cf-ipcountry" => array:1 [ 0 => "US" ] "cf-connecting-ip" => array:1 [ 0 => "18.188.150.86" ] "cdn-loop" => array:1 [ 0 => "cloudflare; loops=1" ] "x-forwarded-proto" => array:1 [ 0 => "https" ] "x-forwarded-for" => array:1 [ 0 => "18.188.150.86" ] "sec-fetch-site" => array:1 [ 0 => "none" ] "accept" => array:1 [ 0 => "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7" ] "user-agent" => array:1 [ 0 => "Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)" ] "upgrade-insecure-requests" => array:1 [ 0 => "1" ] "sec-ch-ua-platform" => array:1 [ 0 => ""Windows"" ] "sec-ch-ua-mobile" => array:1 [ 0 => "?0" ] "sec-ch-ua" => array:1 [ 0 => ""Chromium";v="130", "HeadlessChrome";v="130", "Not?A_Brand";v="99"" ] "cache-control" => array:1 [ 0 => "no-cache" ] "pragma" => array:1 [ 0 => "no-cache" ] "sec-fetch-dest" => array:1 [ 0 => "document" ] "cf-ray" => array:1 [ 0 => "93fbeb21ebb911fd-ORD" ] "accept-encoding" => array:1 [ 0 => "gzip, br" ] "priority" => array:1 [ 0 => "u=0, i" ] "sec-fetch-user" => array:1 [ 0 => "?1" ] "sec-fetch-mode" => array:1 [ 0 => "navigate" ] "cf-visitor" => array:1 [ 0 => "{"scheme":"https"}" ] "host" => array:1 [ 0 => "www.corspedia.com" ] "content-length" => array:1 [ 0 => "" ] "content-type" => array:1 [ 0 => "" ] ]
        request_server
        0 of 0
        array:50 [ "USER" => "www-data" "HOME" => "/var/www" "HTTP_CF_IPCOUNTRY" => "US" "HTTP_CF_CONNECTING_IP" => "18.188.150.86" "HTTP_CDN_LOOP" => "cloudflare; loops=1" "HTTP_X_FORWARDED_PROTO" => "https" "HTTP_X_FORWARDED_FOR" => "18.188.150.86" "HTTP_SEC_FETCH_SITE" => "none" "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7" "HTTP_USER_AGENT" => "Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)" "HTTP_UPGRADE_INSECURE_REQUESTS" => "1" "HTTP_SEC_CH_UA_PLATFORM" => ""Windows"" "HTTP_SEC_CH_UA_MOBILE" => "?0" "HTTP_SEC_CH_UA" => ""Chromium";v="130", "HeadlessChrome";v="130", "Not?A_Brand";v="99"" "HTTP_CACHE_CONTROL" => "no-cache" "HTTP_PRAGMA" => "no-cache" "HTTP_SEC_FETCH_DEST" => "document" "HTTP_CF_RAY" => "93fbeb21ebb911fd-ORD" "HTTP_ACCEPT_ENCODING" => "gzip, br" "HTTP_PRIORITY" => "u=0, i" "HTTP_SEC_FETCH_USER" => "?1" "HTTP_SEC_FETCH_MODE" => "navigate" "HTTP_CF_VISITOR" => "{"scheme":"https"}" "HTTP_HOST" => "www.corspedia.com" "REDIRECT_STATUS" => "200" "SERVER_NAME" => "corspedia.com" "SERVER_PORT" => "443" "SERVER_ADDR" => "141.95.147.152" "REMOTE_USER" => "" "REMOTE_PORT" => "58594" "REMOTE_ADDR" => "172.69.6.42" "SERVER_SOFTWARE" => "nginx/1.18.0" "GATEWAY_INTERFACE" => "CGI/1.1" "HTTPS" => "on" "REQUEST_SCHEME" => "https" "SERVER_PROTOCOL" => "HTTP/2.0" "DOCUMENT_ROOT" => "/var/www/corspedia/public" "DOCUMENT_URI" => "/index.php" "REQUEST_URI" => "/ar/%D8%A7%D9%84%D8%AF%D9%88%D8%B1%D8%A7%D8%AA/it-support:-troubleshooting-windows" "SCRIPT_NAME" => "/index.php" "CONTENT_LENGTH" => "" "CONTENT_TYPE" => "" "REQUEST_METHOD" => "GET" "QUERY_STRING" => "" "SCRIPT_FILENAME" => "/var/www/corspedia/public/index.php" "PATH_INFO" => "" "FCGI_ROLE" => "RESPONDER" "PHP_SELF" => "/index.php" "REQUEST_TIME_FLOAT" => 1747241677.3525 "REQUEST_TIME" => 1747241677 ]
        request_cookies
        []
        
        response_headers
        0 of 0
        array:5 [ "content-type" => array:1 [ 0 => "text/html; charset=UTF-8" ] "cache-control" => array:1 [ 0 => "no-cache, private" ] "date" => array:1 [ 0 => "Wed, 14 May 2025 16:54:37 GMT" ] "set-cookie" => array:2 [ 0 => "XSRF-TOKEN=eyJpdiI6Imh5RHBmTXQ5aENzNENxNitZakNTckE9PSIsInZhbHVlIjoiWTBNUExJdTRVanh3VzVaejYrSkx6SGU0QWpPaEJYQUtjczBrRmMxOVV0NW8wUmUwTmVuQUI4OG56TVY5ODQ3ZFdwcTZ4WXF4aDl1ZW1MY0UrQnYrQVhQV3hsa1B2TlNEUmFUSk1BUVN2Q0ZmRlp0SngxTFNMN2ptSEoxZXorVU0iLCJtYWMiOiJhZDIxMmZlNTQwN2RlYmY2NTFjMWM3YjgzZTc2Mjg3YmZlZmMxZTcyZDc3YjQ0OGM0MzUzMDBlNGU0YmZmZTMzIiwidGFnIjoiIn0%3D; expires=Wed, 14 May 2025 18:54:37 GMT; Max-Age=7200; path=/; samesite=laxXSRF-TOKEN=eyJpdiI6Imh5RHBmTXQ5aENzNENxNitZakNTckE9PSIsInZhbHVlIjoiWTBNUExJdTRVanh3VzVaejYrSkx6SGU0QWpPaEJYQUtjczBrRmMxOVV0NW8wUmUwTmVuQUI4OG56TVY5ODQ3ZFdwcTZ4W" 1 => "laravel_session=eyJpdiI6IlRhbTRqNHprdDl0dFNTOUYxWVpjQVE9PSIsInZhbHVlIjoiUEJrS0x0TTRIZFkwMk9HcEh3VHR2aWNWWVdqeEdmUlBzVVdaR1hKNU5rTE5DVUpoZ1dXaEdxc0Y0OHhubkZlb21BaW5yVTIyQm5yY1ZQWTFMQmhBTUFGUGdUMC8wekFuSTdYNWRyWGt3dGZubG90VFJ3eFZiRTdPNUVtUnk5K2UiLCJtYWMiOiI5OTc2OWUwZTc5ODk2YWRjZjZjNWI0NjBmMGM5MjlmYzM4NWIwMDhkNjI5YmNiNzM1OWIxMmM0MzgzN2ZiZmNiIiwidGFnIjoiIn0%3D; expires=Wed, 14 May 2025 18:54:37 GMT; Max-Age=7200; path=/; httponly; samesite=laxlaravel_session=eyJpdiI6IlRhbTRqNHprdDl0dFNTOUYxWVpjQVE9PSIsInZhbHVlIjoiUEJrS0x0TTRIZFkwMk9HcEh3VHR2aWNWWVdqeEdmUlBzVVdaR1hKNU5rTE5DVUpoZ1dXaEdxc0Y0OHhubkZlb21B" ] "Set-Cookie" => array:2 [ 0 => "XSRF-TOKEN=eyJpdiI6Imh5RHBmTXQ5aENzNENxNitZakNTckE9PSIsInZhbHVlIjoiWTBNUExJdTRVanh3VzVaejYrSkx6SGU0QWpPaEJYQUtjczBrRmMxOVV0NW8wUmUwTmVuQUI4OG56TVY5ODQ3ZFdwcTZ4WXF4aDl1ZW1MY0UrQnYrQVhQV3hsa1B2TlNEUmFUSk1BUVN2Q0ZmRlp0SngxTFNMN2ptSEoxZXorVU0iLCJtYWMiOiJhZDIxMmZlNTQwN2RlYmY2NTFjMWM3YjgzZTc2Mjg3YmZlZmMxZTcyZDc3YjQ0OGM0MzUzMDBlNGU0YmZmZTMzIiwidGFnIjoiIn0%3D; expires=Wed, 14-May-2025 18:54:37 GMT; path=/XSRF-TOKEN=eyJpdiI6Imh5RHBmTXQ5aENzNENxNitZakNTckE9PSIsInZhbHVlIjoiWTBNUExJdTRVanh3VzVaejYrSkx6SGU0QWpPaEJYQUtjczBrRmMxOVV0NW8wUmUwTmVuQUI4OG56TVY5ODQ3ZFdwcTZ4W" 1 => "laravel_session=eyJpdiI6IlRhbTRqNHprdDl0dFNTOUYxWVpjQVE9PSIsInZhbHVlIjoiUEJrS0x0TTRIZFkwMk9HcEh3VHR2aWNWWVdqeEdmUlBzVVdaR1hKNU5rTE5DVUpoZ1dXaEdxc0Y0OHhubkZlb21BaW5yVTIyQm5yY1ZQWTFMQmhBTUFGUGdUMC8wekFuSTdYNWRyWGt3dGZubG90VFJ3eFZiRTdPNUVtUnk5K2UiLCJtYWMiOiI5OTc2OWUwZTc5ODk2YWRjZjZjNWI0NjBmMGM5MjlmYzM4NWIwMDhkNjI5YmNiNzM1OWIxMmM0MzgzN2ZiZmNiIiwidGFnIjoiIn0%3D; expires=Wed, 14-May-2025 18:54:37 GMT; path=/; httponlylaravel_session=eyJpdiI6IlRhbTRqNHprdDl0dFNTOUYxWVpjQVE9PSIsInZhbHVlIjoiUEJrS0x0TTRIZFkwMk9HcEh3VHR2aWNWWVdqeEdmUlBzVVdaR1hKNU5rTE5DVUpoZ1dXaEdxc0Y0OHhubkZlb21B" ] ]
        session_attributes
        0 of 0
        array:5 [ "_token" => "Ac2SlTsMX8yvjLTRQtjEcgb12g3G8TYuqhHKcwYX" "locale" => "ar" "_previous" => array:1 [ "url" => "https://www.corspedia.com/ar/%D8%A7%D9%84%D8%AF%D9%88%D8%B1%D8%A7%D8%AA/it-support:-troubleshooting-windows" ] "_flash" => array:2 [ "old" => [] "new" => [] ] "PHPDEBUGBAR_STACK_DATA" => [] ]